Cancellation and refunds
Your options after making a request or agreeing to a rental.
Updated on .
Availability requests
The configurator does not conclude a contract or collect money. You can stop filling it out or tell us you do not wish to proceed. A simple availability request has no cancellation fee.
Arrhes at booking
After confirmation and communication of the terms, 30% of the agreed total is requested as arrhes. This booking payment under French law is deducted from the rental price, is separate from the security deposit and is not an acompte. The exact amount, payment arrangements and balance due date are given before you agree. The website collects nothing.
Cancelling a booking
Arrhes are fully refunded if you notify us at least 7 days before the agreed departure date and time. With less notice, they are retained and the remaining rental balance is not due merely because you cancel. Send written notice and keep a copy. This commercial rule does not limit statutory rights.
Cancellation by the company
If the company withdraws from the agreed rental, arrhes are repaid at double their amount under article L.214-1 of the French Consumer Code. Special statutory situations, including force majeure, are assessed under applicable rules.
Refund process
Our written response states the amount and refund arrangements within applicable legal deadlines. A refund is not replaced by credit without your agreement. The execution time for commercial refunds of arrhes still needs to be specified before publication. Instant bank processing is not guaranteed.
No 14-day statutory withdrawal period
Article L.221-28, 12° excludes car rental on specified dates from the 14-day withdrawal right. A withdrawal form or waiver checkbox is not required for these rentals. Other rights remain, including where the agreed service is not provided.
Submitting a request
Write to RentYourDream@outlook.fr; registered office: 19 Rue Charles Delescluze, 93170 Bagnolet, France. State your rental dates, booking reference if available and request. Keep the message. Opening an email link only prepares a message; you must send it to notify us. We confirm receipt and explain applicable amounts. Do not send full bank card numbers or identity documents in the first message.
Security deposit and disputes
The security deposit is separate from the rental price. Return is scheduled for the day of vehicle return following inspection, subject to justified deductions under agreed terms; bank processing may add time.
Send a written complaint if you disagree. Consumer mediator details still need to be completed before publication.